Formative Usability Testing:

Participating and working closely together through each phase of development ensures that the most usable products and solutions with the best user experience end up in the hands of our customers.

“ Very glad to be part of this and have the opportunity to participate. It shows SAP is committed to future development and I am looking forward to using the applications I have seen. Great experience! “

Background

Usability testing is one of the only activities that allows customers and partners direct access to SAP Product and Development teams. In these 60 minutes one on one feedback sessions users will usability test a series of screens to ensure buttons are where they expect them, the terminology makes sense, that features that are needed are there and those that are not needed are removed and so much more.

My Role

Prototyping, Interaction Design, Note-taking, Observer, Moderator(few)

Team

One Design Manager, Two Designers, One UX Writer

Duration

Nov 2021-Dec 2021

MY ROLE

As a UX designer & researcher for this testing project, I took the responsibility of prototyping design, interaction design, note-taking, observation, and a few moderations. I work closely with the whole team to:

  • Brainstorm with the design team and prioritize focused areas to improve pain points.

  • Create interactive prototypes and generate clickable mockups.

  • Participate in formative usability testing sessions, took the role of observer, note-taker, and moderator.

  • Help summarize customer feedback and list them for next phase iterations.

TESTING AGENDA & USABILITY TASKS

TESTING AGENDA

For the sake of periodical design concepts testing, we conducted several usability testings through Figma and UserZoom. Here is our working file for this virtual moderated testing session - TechEd2021_FORMATIVE USABILITY TEST

Formative Usability Testing

Team: UX Manager + UX Designers + UX Writer

USABILITY TASKS

Sneak peek into testing tasks:

SUMMARY & REPORT

METHODOLODY

EXECUTIVE SUMMARY

Here is our report for usability testing during this TechEd 2021

A Glance of Usability Testing Report

KEY LEARNING

Usability testing is one of the only activities that allows customers and partners direct access to SAP Product and Development teams. In these 60 minutes one on one feedback sessions users will usability test a series of screens to ensure buttons are where they expect them, the terminology makes sense, that features that are needed are there and those that are not needed are removed and so much more.

More importantly, by collecting provided feedback from the users on the way they work helps us to ensure that we build the right software solutions that meet the needs of customers’ business requirements. In each 60 minutes session, the feedback from users truly helps shape the product and influences future product releases, now that’s a win-win.

 
 

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